Terms & Conditions
Please read these terms carefully before using Grovvey.io services.
Last updated: 08/01/2026
1. Acceptance of Terms
Understanding your agreement with us
By accessing and using Grovvey.io ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our cloud-based CRM platform that provides customer relationship management, sales automation, marketing tools, and customer support services.
2. Description of Services
What Grovvey.io provides
Grovvey.io provides:
- Customer relationship management tools
- Lead management and tracking systems
- Sales opportunity management
- Marketing campaign automation
- Customer support and ticketing systems
- Analytics and reporting tools
- Integration capabilities with third-party applications
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice to you.
3. Account Registration
Your responsibilities as a user
To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your account information remains accurate and up-to-date
4. Subscription & Billing
Payment terms and renewal policies
Payment Terms
- Subscription fees are billed in advance on a monthly or annual basis
- All fees are non-refundable except as required by law
- We may change pricing with 30 days' notice
- Failure to pay may result in account suspension or termination
Auto-Renewal
Your subscription will automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings.
5. Acceptable Use Policy
Prohibited activities and conduct
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Transmit malicious code or conduct harmful activities
- Send spam or unsolicited communications
- Interfere with the Service's security or functionality
- Access other users' accounts or data without authorization
- Use the Service for illegal or fraudulent activities
6. Intellectual Property Rights
Ownership and licensing
The Service and its original content, features, and functionality are owned by Grovvey.io and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You retain ownership of any data you upload to the Service. By using the Service, you grant us a non-exclusive, worldwide license to use your data solely to provide the Service to you.
7. Data Ownership & Security
How we protect your data
You own all data you input into the Service, including customer information, sales data, and marketing content. We implement industry-standard security measures to protect your data, including:
8. Confidentiality
Our commitment to your privacy
We acknowledge that you may provide confidential information through the Service. We agree to maintain the confidentiality of such information and not disclose it to third parties except as necessary to provide the Service or as required by law.
9. Termination
Account termination policies
Termination by You
You may terminate your account at any time by contacting customer support or through your account settings.
Termination by Us
We may terminate or suspend your account for violations of these Terms, illegal activities, or non-payment.
Effect of Termination
Upon termination, your access to the Service will cease, and we may delete your data after a reasonable retention period.
10. Disclaimers
Important service limitations
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Merchantability and fitness for a particular purpose
- Non-infringement of third-party rights
- Uninterrupted or error-free operation
- Security or freedom from viruses
11. Limitation of Liability
Liability caps and exclusions
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits, data, or business opportunities
- Business interruption or system downtime
- Cost of substitute services
Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.
12. Governing Law
Legal jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.
13. Dispute Resolution
How disputes are resolved
Any disputes arising from these Terms or the Service shall be resolved through:
14. Changes to Terms
Policy update notifications
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.
15. Contact Information
Get in touch with our legal team
If you have questions about these Terms, please contact us at:
Graphix 2, Block A, Industrial Area, Sector 62, Noida, 201301, UP, India